This week the Global Contract Manager of the company I work with came over to my office for a visit. He is based in Europe and had just moved into the position early this year. The purpose of his visit was to familiarise himself with the operations of the KL Human Resource Service Centre and the contracts that the Centre has with its service providers.
One of the roles of my position is to manage a contract on expatriate relocations. I am technically the Contract Holder and I have a Contract Manager reporting to me. So I was the co-host throughout the visit and had several meetings as well as a site visit to the service provider premise with him.
The Global Contract Manager, Chris, is an interesting individual. He himself is originally from the USA and is an expatriate in Europe. He had not been assigned abroad prior to his assignment to Europe. After only two days in KL and meeting a few people, he had written an observation note and was then shared with the KL Human Resource Service Centre Regional Manager. Luckily the Regional Manager had then shared the note with me. I was shocked and surprised as the note was based on gross presumption without even checking the facts with my Project Manager or myself. Obviously his observations and conclusions were far too early and very much too soon. He should have waited until he had met everyone and took his time to gather the facts and clear his mind to conclude his findings.
Immediately after reading through the notes, I had a meeting with Chris and shared with him my views. I outlined to him the activities and initiatives that had been taken by all of us in KL in managing the contract. He obviously could sense my dissatisfaction with his note and provided some justification to why he had to produce and shared it with the Regional Manager.
After the meeting with Chris, I then made an arrangement to discuss the note with the Regional Manager. During the discussion, I shared the responses and points I had provided to Chris. As the Regional Manager has been following the progress of the contract from the updates that I have provided through the Operational weekly meeting, he fully accepted my responses and points.
On the last day of the visit, all of us, the Regional Manager, my Project Manager and myself had a close-up meeting with Chris. Chris was asked to share his observation note. However, Chris did not go through the whole note and only touched points from the note that was positive and correct which I had told him during our meeting. Chris himself acknowledged that it is very easy for him to fly in and give all the comments, however he promised once he is back in the office, he will gather again his thoughts and re-write the note.
One of the roles of my position is to manage a contract on expatriate relocations. I am technically the Contract Holder and I have a Contract Manager reporting to me. So I was the co-host throughout the visit and had several meetings as well as a site visit to the service provider premise with him.
The Global Contract Manager, Chris, is an interesting individual. He himself is originally from the USA and is an expatriate in Europe. He had not been assigned abroad prior to his assignment to Europe. After only two days in KL and meeting a few people, he had written an observation note and was then shared with the KL Human Resource Service Centre Regional Manager. Luckily the Regional Manager had then shared the note with me. I was shocked and surprised as the note was based on gross presumption without even checking the facts with my Project Manager or myself. Obviously his observations and conclusions were far too early and very much too soon. He should have waited until he had met everyone and took his time to gather the facts and clear his mind to conclude his findings.
Immediately after reading through the notes, I had a meeting with Chris and shared with him my views. I outlined to him the activities and initiatives that had been taken by all of us in KL in managing the contract. He obviously could sense my dissatisfaction with his note and provided some justification to why he had to produce and shared it with the Regional Manager.
After the meeting with Chris, I then made an arrangement to discuss the note with the Regional Manager. During the discussion, I shared the responses and points I had provided to Chris. As the Regional Manager has been following the progress of the contract from the updates that I have provided through the Operational weekly meeting, he fully accepted my responses and points.
On the last day of the visit, all of us, the Regional Manager, my Project Manager and myself had a close-up meeting with Chris. Chris was asked to share his observation note. However, Chris did not go through the whole note and only touched points from the note that was positive and correct which I had told him during our meeting. Chris himself acknowledged that it is very easy for him to fly in and give all the comments, however he promised once he is back in the office, he will gather again his thoughts and re-write the note.
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